Everything you need from a cleaning contractor
Bringing a cleaning contractor onto your premises means trusting them with access, safety and your reputation. Here's exactly what to ask for — and what we provide as standard.
What you receive before the first clean
Before a single cleaner sets foot on site, you get the full pack. No paperwork chased after the fact — it's ready on day one.
- Method statement
- Risk assessment
- COSHH data sheets
- Insurance certificates
- Staff vetting & references
- Cleaning specification
- Staff ID list
What to expect from any contractor
Use this as a checklist when you compare quotes — from us or anyone else. Every item is something a professional contractor should be able to hand you without hesitation.
A written cleaning specification
Every task, every area, and how often it's done — agreed with you before work starts, not left vague.
Risk assessment & method statement (RAMS)
A site-specific RAMS showing the hazards, the controls and the exact method your cleaners follow.
COSHH information
The safety data sheet for every chemical used on your site, with correct dilution and PPE.
Public liability insurance
Cover in place, with a certificate you can see. Ask for it — a serious contractor will send it straight over.
Employers' liability insurance
A legal requirement for any contractor employing staff. Ask for the certificate.
Directly-employed, vetted staff
Cleaners on the contractor's own payroll, plus carefully vetted subcontractors where needed — the contractor stays responsible for the work.
Data protection registration
A contractor handling your details should be registered with the ICO as a data controller.
A clear guarantee & escalation route
What happens when something's missed, and who you call. Reliability is a promise you can hold them to.
See our paperwork before you commit
Our sample contractor pack shows the format of the cleaning specification and RAMS you'll receive, plus how we handle COSHH, our people, insurance and our guarantee. Your live pack is tailored to your premises after a free site survey.
- Sample cleaning specification (tasks, areas, frequencies)
- Sample risk assessment & method statement (RAMS)
- COSHH approach and product handling
- Insurance & ICO registration, and our guarantee
What we can evidence
Directly-employed cleaners
Our cleaners are directly employed on PAYE; where we use carefully vetted subcontractors, KEYJAY remains responsible for the work.
Public liability insurance
Public liability insurance is in place — certificate available on request.
Employers' liability insurance
Employers' liability insurance is in place — certificate available on request.
ICO registration
Registered with the Information Commissioner's Office as a data controller (registration number CSN3102414).
Re-clean guarantee
If something isn't right, tell us within 24 hours and we return to put it right at no charge.
Rolling commercial agreements
Commercial agreements run on a 30-day rolling basis — no long lock-in.
Risk assessments & method statements
Site-specific risk assessments and method statements (RAMS) are provided for every contract — see a sample in our compliance pack.
Frequently asked questions
What is a RAMS and why does it matter?
RAMS stands for Risk Assessment and Method Statement. The risk assessment identifies the hazards of cleaning your site and how they're controlled; the method statement sets out the step-by-step way the work is done safely. A contractor who can't produce one is a red flag — we provide one for every contract.
Can you provide your insurance certificates?
Yes. We carry public liability and employers' liability insurance and will share the certificates on request. We don't publish cover figures on the website, but you're welcome to see the paperwork before you commit.
Are your cleaners employed or subcontracted?
Directly employed on PAYE, with carefully vetted subcontractors used where needed — KEYJAY remains responsible for the work either way. Everyone is carefully vetted and reference-checked, and we arrange the background checks a setting requires before anyone starts on site.
Do you hold industry accreditations like CHAS or ISO?
We're a young company and we won't claim accreditations we don't hold. We work to COSHH, provide RAMS, and are building towards formal safety accreditation such as SSIP. We'd rather show you our actual paperwork than display a badge we haven't earned.
Want a specification and RAMS tailored to your premises? Book a free, no-obligation site survey.
Book a free site surveyReady for a cleaner space?
Tell us what you need and we'll respond within 4 working hours with an honest quote. No obligation, no pressure.
Based in Widnes, serving Cheshire & Merseyside
Mon–Fri 9am–5pm · Sat 10am–4pm
Covering Widnes, Runcorn, Warrington, St Helens, Liverpool, Knowsley, Wirral, Chester, Macclesfield, Wilmslow, Congleton, Crewe, Nantwich and across Cheshire & Merseyside.