Website Privacy Policy

KEYJAY Property Cleaners Ltd is the controller of the personal information described in this policy. This means we decide why and how that information is used.

• Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA.
• Operational contact address: Lunt's Heath Road, Widnes, WA8 5AZ.
• Email: info@keyjaypropertycleaners.co.uk.
• Telephone: 07747 264996.
• Website: www.keyjaypropertycleaners.co.uk.

Please use the subject line “Data request” when contacting us about your personal information.

• Identity and contact information, including name, telephone number, email address, business name, job title, postal address and preferred contact method.
• Enquiry, quotation and service information, including the service requested, property or premises details, postcode, floor area, washrooms, headcount, frequency, preferred dates and times, access arrangements, parking, pets, priorities, instructions and communications.
• Contract and payment information, including quotations, bookings, invoices, payment status, refunds and limited transaction references. Card details are handled by our payment processor and are not stored by us.
• Property and service records, including keys or access instructions, quality checks, complaints, incidents, damage reports and photographs where they are necessary and lawful.
• Marketing preferences and records of consent, objections, unsubscribes and messages sent.
• Job application information, including work history, availability, postcode, transport information, experience, right-to-work and recruitment communications. We may later request references and other checks where appropriate and lawful.
• Technical and usage information, including IP address, browser, device, pages visited, security logs, form-submission data and cookie preferences.

• directly from you through website forms, email, telephone, messages, bookings, payments, visits and job applications;
• from a household member, landlord, letting agent, employer, facilities manager, property manager or other person arranging or authorising a service;
• from payment, email, website, scheduling and other service providers involved in our operations;
• automatically through website logs, cookies and similar technologies; and
• from references, publicly available business sources, insurers, advisers and authorities where relevant and lawful.

Please do not send sensitive information through a general website form unless it is needed. If you tell us about a health condition, disability, allergy, religious requirement or other sensitive matter so we can work safely or make an adjustment, we will limit its use to that purpose and use an additional legal condition where the law requires one. Depending on the circumstances, this may be explicit consent, employment law duties, vital interests or legal claims.

You may browse the website without giving us your name or contact details. Some information is required to respond to an enquiry, prepare a quote, enter into a contract, provide a service, take payment or consider an application. If you do not provide required information, we may be unable to proceed.

We use strictly necessary cookies and similar technologies to operate and secure the website and to remember your privacy choices. These do not require consent.

Analytics, advertising and other non-essential cookies are not activated until you actively choose to accept them through our cookie banner. You can reject them as easily as you can accept them. You can change your choice at any time using the “Cookie settings” link at the foot of every page. Withdrawing consent does not affect any use before you withdrew it.

Our Cookie Policy lists each cookie and similar technology we use, with its provider, purpose and duration, and whether information is sent outside the United Kingdom. If we change the cookies we use in a way that requires fresh consent, we will ask you again.

Where information collected through cookies is personal information, this Privacy Policy applies to it.

We share personal information only where necessary, proportionate and lawful. Recipients may include:

• employees and authorised cleaners who need information to deliver the service;
• website hosting, form, email, telephone, cloud storage, scheduling, customer-management and IT-security providers;
• Stripe and other payment or banking providers used to process payments and refunds;
• accountants, payroll providers, insurers, solicitors and other professional advisers;
• clients, landlords, letting agents, facilities managers or property managers where they arranged or authorised the service;
• recruitment, reference-checking and right-to-work providers where used; and
• courts, regulators, law-enforcement bodies, emergency services or other authorities where disclosure is required or permitted by law.

We do not sell personal information. We require service providers acting for us to use information only on our instructions, protect it and comply with applicable data-protection law.

Some suppliers may store or access information outside the United Kingdom. Where UK law restricts a transfer, we will use an approved safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses, and complete any required risk assessment. You may ask us for information about the safeguard used.

If you join us as an employee, our Staff Privacy Notice explains how long employment records are kept.

These periods may be shortened or extended where necessary for a legal duty, complaint, investigation, insurance requirement or legal claim. We securely delete or anonymise information when it is no longer needed.

We use proportionate technical and organisational measures, including access controls, password and account security, limited staff access, secure suppliers, device protection, backups where appropriate, staff confidentiality and procedures for handling suspected personal-data breaches. No internet service is completely secure, but we work to reduce foreseeable risks and respond promptly to incidents.

Depending on the circumstances, you may have the right to:

• ask for access to your personal information and a copy of it;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information or restrict its use in certain circumstances;
• receive certain information in a portable format;
• object to processing based on legitimate interests and object at any time to direct marketing;
• withdraw consent at any time where we rely on consent, without affecting earlier lawful use; and
• complain to the Information Commissioner's Office.

These rights are not absolute. We may need to verify your identity and may retain information where the law allows or requires it. We normally respond within one month and do not charge a fee unless a request is manifestly unfounded or excessive.

We keep service communications separate from marketing. Where consent is required, marketing choices will be optional, specific and unticked. You may unsubscribe or object at any time. We may keep a minimal suppression record so we do not contact you again. We will follow the additional rules that apply to email, text, telephone and business-to-business marketing.

We do not currently make decisions that have legal or similarly significant effects on you solely by automated means. If this changes, we will explain the logic involved, the likely consequences and the rights available to you before the processing begins.

Our website and services are not directed at children. We do not knowingly invite children to submit personal information. If you believe a child has provided information without appropriate authority, please contact us.

Links to third-party websites, maps, social media or payment pages are governed by those organisations' own privacy information. We are not responsible for their independent processing. Please review their notices before providing information.

Please contact us first at info@keyjaypropertycleaners.co.uk so we can investigate. You may also complain to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113. If you are unhappy with our response, your right to complain to the ICO is not affected.

We will review this policy when our website, forms, suppliers, services or legal duties change. The effective date and version number above show when it was last updated. We will make the current version available on the website and draw attention to material changes where appropriate.