Website Terms and Conditions

This website is operated by KEYJAY Property Cleaners Ltd, a company registered in England and Wales under company number 17319481. Our registered office is 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Our operational contact address is Lunt's Heath Road, Widnes, WA8 5AZ. You can contact us at info@keyjaypropertycleaners.co.uk or 07747 264996.

By accessing or using this website, you agree to these Website Terms and Conditions. If you do not agree, you should stop using the website. Separate terms apply to cleaning services, quotations, bookings, payments and cancellations. Those service terms will be provided or linked before a booking is confirmed.

You may use this website for lawful personal or business enquiries about our cleaning services. You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape or harvest information without permission, impersonate another person, or submit unlawful, abusive, misleading or fraudulent content.

You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms and follows them.

We aim to keep website information clear and current, but descriptions, images, availability, coverage areas, indicative prices and estimated times are general information only unless confirmed in a written quotation or booking confirmation. Website content is not a binding offer to provide a service.

A cleaning contract is formed only when we issue written confirmation after receiving the information and any payment required by the applicable quotation and service terms. If website information conflicts with an accepted quotation, service specification or signed agreement, the accepted service document takes priority for that booking.

Submitting an enquiry, quote request, booking request, careers form or other online form does not require KEYJAY to accept work or offer employment. You must provide information that is accurate and complete to the best of your knowledge. We may contact you for clarification, conduct a site assessment or decline a request that is unsafe, unlawful, outside our service area or outside our competence or insurance.

A quotation is based on the information available when prepared. The final scope, price, payment arrangements and cancellation rules will be stated in the relevant quotation and Residential or Commercial Cleaning Terms.

Where the website allows online booking or payment, the total price, taxes where applicable, payment method, booking conditions and cancellation information will be shown or supplied before the customer becomes bound. An initial payment confirms a booking only after we issue written confirmation. Payment processing may be provided by an independent payment provider under its own privacy and security terms.

Nothing in these Website Terms removes consumer rights. Residential customers should read the Residential Cleaning Terms and Conditions, including the statutory cancellation information and model cancellation form, before confirming a booking.

If an account or secure area is made available, you must keep login details confidential, use accurate registration information and notify us promptly if you suspect unauthorised access. We may suspend access where reasonably necessary to protect the website, users or our business, or where these terms are breached.

Unless otherwise stated, KEYJAY owns or is licensed to use the text, branding, layout, photographs, graphics and other original content on this website. You may view and print reasonable extracts for personal use or to consider our services. You must not reproduce, modify, distribute, sell, license, frame or commercially exploit website content without prior written permission.

KEYJAY Property Cleaners Ltd, the KEYJAY name, logo and slogan may not be used in a way that suggests endorsement, partnership or authority without our written consent. Rights belonging to third parties remain their property.

Any review, message, image or other material you submit must be truthful, lawful and relevant. Reviews must be based on your own genuine experience of our services. Material must not infringe another person's privacy, confidentiality, intellectual property or other rights.

Please do not upload key or alarm codes, access instructions, identity documents, financial details or sensitive personal information unless we specifically ask for it through a secure channel.

You keep ownership of your material. By submitting content for publication, you give us a non-exclusive, royalty-free permission to display and reproduce it for the purpose you agreed to. You may ask us to stop publishing your content at any time. We will remove it within a reasonable period.

We publish genuine reviews whether they are positive or negative. We do not write, commission or publish fake reviews. We do not offer rewards for positive reviews only. We do not hide, remove or delay negative reviews in order to give a misleading impression of our services. We take reasonable and proportionate steps to prevent, detect and remove fake or misleading reviews. If we ever offer an incentive for leaving a review, it will not depend on the review being positive, and the review will be clearly marked as incentivised.

We may decline to publish or may remove a review or submission only where it:

• is fake, misleading or not based on a genuine experience of our services;
• is unlawful, defamatory, abusive, threatening, discriminatory or obscene;
• discloses personal information, security details or the location of a customer's property;
• infringes someone else's rights; or
• is spam, advertising or unrelated to our services.

We may respond publicly to a review, but we will not disclose personal information in doing so. Where our website shows a selection of reviews, we will say so and tell you where to find all published reviews. Reviews posted on third-party platforms are also subject to those platforms' own rules.

We will not use photographs of a customer's property, belongings or people for marketing without that customer's separate, specific consent. You may withdraw this consent at any time for future use. Marketing images will not identify an address, a person or personal items without consent.

Our Website Privacy Policy explains how we collect and use personal information through enquiries, bookings, payments, complaints and recruitment. Our Cookie Policy explains the cookies and similar technologies used by the website. Where consent is required for non-essential cookies, they should not be activated until the user makes an active choice.

Links to third-party websites, maps, payment services or social-media platforms are provided for convenience. We do not control their availability, security, content or privacy practices and a link does not mean that we endorse everything on that service. You should review the third party's own terms and privacy information.

We take reasonable steps to maintain and protect the website, but we do not guarantee that it will always be available, uninterrupted, error-free or free from every harmful component. We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, legal or operational reasons. Where reasonably practicable, we will give notice of significant planned interruptions.

You are responsible for using appropriate device, browser, network and security protection. Please report suspected website vulnerabilities privately to info@keyjaypropertycleaners.co.uk and do not exploit or publicly disclose them.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot legally be excluded.

For consumers, we are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was caused by inaccurate information supplied by the user, or relates to business activity. Nothing affects mandatory consumer rights.

For business users, to the fullest extent permitted by law, we exclude implied conditions relating solely to website use and are not liable for indirect or consequential loss, loss of profit, revenue, business, anticipated savings, goodwill or opportunity arising from use of, or inability to use, the website. Liability connected with an actual cleaning service is governed by the applicable service agreement and terms.

We may update the website and these terms to reflect changes in law, technology, security or our services. The version and effective date shown on the website apply from publication. Changes do not retrospectively alter a cleaning contract already confirmed, unless the parties agree or the law requires it.

These Website Terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protection and may use the courts available under applicable consumer law. Business disputes concerning the website are subject to the exclusive jurisdiction of the courts of England and Wales.

Please contact us first so that we can try to resolve a concern through our Complaints Procedure. This does not prevent either party from using a statutory remedy or seeking urgent legal relief.

• Company: KEYJAY Property Cleaners Ltd
• Company number: 17319481
• Registered in: England and Wales
• Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA
• Email: info@keyjaypropertycleaners.co.uk
• Telephone: 07747 264996
• Website: www.keyjaypropertycleaners.co.uk